Frequently Asked Questions

Booking with Heathrow Airport Meet Greet is quick and easy. Simply select your travel dates, choose your preferred parking service, complete the booking form with your personal and vehicle details, and proceed to secure payment. You'll receive instant confirmation via email.

We recommend booking in advance to secure availability and the best rates. However, same-day bookings may be possible depending on space availability. Please check online or contact our support team for last-minute availability.

We recommend booking at least 24-48 hours in advance to secure your preferred service and best pricing. During peak seasons (summer, Christmas, school holidays), booking 2-3 weeks ahead is advisable.

We accept all major debit and credit cards including Visa, Mastercard, American Express, and PayPal. All payments are processed through our secure SSL-encrypted payment gateway for your safety.

Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full card details on our servers, and all transactions are processed through PCI-compliant payment gateways.

The booking and processing fee of £1.99 helps cover operational, technical, and customer support costs. This ensures we continue to provide a reliable, secure, and high-quality booking experience with 24/7 support.

Drive directly to your departure terminal. Call the phone number provided in your booking confirmation 10-15 minutes before arrival. A uniformed driver will meet you at the designated meeting point, inspect your vehicle, and park it securely while you head straight to check-in.

If your return is delayed, please notify us as soon as possible via phone or email. Additional charges may apply depending on the extra parking duration. We monitor flight arrivals, so we'll be aware of major delays.

If your vehicle does not meet ULEZ emission standards, the daily charge applies when driving within the zone, including airport areas. We recommend setting up Auto Pay to avoid penalties, as vehicles may be moved between secure compounds.

All cancellations must be submitted in writing via email to our support team. Please include your booking reference number. Refund eligibility depends on the timing of your cancellation and whether you purchased cancellation cover.

Refunds are processed in line with our cancellation terms. If you purchased cancellation cover, you may cancel up to 24 hours before departure for a refund minus an administration fee. Cancellations within 24 hours of departure are not covered. Please review our full terms and conditions.

Cancellation cover (available for £1.99) allows you to cancel your booking up to 24 hours before departure for a full refund of the parking cost, minus an administration fee. This gives you peace of mind in case your travel plans change unexpectedly.

To make changes to your booking, please contact our support team via email. Amendments such as date changes or personal details are subject to availability. A small amendment fee may apply depending on the change requested.

A small amendment fee may apply depending on the change requested. Additional parking days can be added at pro-rata rates before your departure date. Full details are outlined in our terms and conditions.

Service provider details are clearly listed within the parking product information at the time of booking. All our partners are fully vetted, insured, and meet our strict quality standards.