Frequently Asked Questions

Everything you need to know before booking your parking.

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How do I book Meet & Greet parking?

Booking with Heathrow Airport Meet Greet is quick and easy. Simply select your travel dates, choose your preferred parking service, and complete the booking online in a few simple steps.

Can I book parking on the same day as my departure?

We recommend booking in advance to secure availability. However, same-day bookings may be possible depending on space, so please check availability online.

Which payment methods do you accept?

We accept all major debit and credit cards for online payments. Your transaction will appear clearly on your bank statement.

How can I amend my booking?

To make changes to your booking, please contact our support team via email. Amendments such as date or personal detail changes are subject to availability.

Is there a charge for making amendments?

A small amendment fee may apply depending on the change requested. Additional parking days can be added at pro-rata rates before your departure date. Full details are outlined in our terms and conditions.

How do I cancel my reservation?

All cancellations must be submitted in writing via email. Refund eligibility depends on the timing of your cancellation and our cancellation policy.

What is your refund policy?

Refunds are processed in line with our cancellation terms. These may include timelines and applicable deductions. Please review our terms and conditions for full details.

What should I do on arrival for Meet & Greet?

Drive to the designated drop-off point listed in your booking confirmation. A trained member of our team will meet you, inspect the vehicle, and park it securely.

Do I need to pay the ULEZ charge?

If your vehicle does not meet ULEZ emission standards, the daily charge applies when driving within the zone, including airport areas. We recommend setting up Auto Pay to avoid penalties, as vehicles may be moved between secure compounds.

What if my return flight is delayed?

If your return is delayed, please notify us as soon as possible. Additional charges may apply depending on the extra parking duration.

Who provides the parking service?

Service provider details are clearly listed within the parking product information at the time of booking.

What is the booking & processing fee?

The booking and processing fees help cover operational, technical, and customer support costs. These ensure we continue to provide a reliable and high-quality booking experience.

What is cancellation cover?

Cancellation cover allows you to cancel your booking up to 24 hours before departure for a refund, minus an administration fee. Cancellations made within 24 hours of departure are not covered.

Disclaimer: Heathrow Airport Meet Greet is not directly or indirectly affiliated with official Heathrow Airport Parking. All services provided by Heathrow Airport Meet Greet are independent of Heathrow Airport, and any mention of the airport is for navigational purposes only.